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Privacy Policy

How BankHelpline collects, uses, stores and protects your personal information.

Information we collect

When you submit an enquiry we collect details such as your name, mobile number, email, city, product requirement and income range. We also collect basic technical data such as browser type and pages visited.

How we use your information

  • To contact you about your enquiry
  • To check your eligibility with partner lenders you are interested in
  • To improve our website and services
  • To comply with legal obligations

Sharing of information

We share your information only with banks, NBFCs and service providers needed to process your request. We do not sell your personal data.

Data security

We use HTTPS encryption, access controls and secure storage to protect your data. No method of transmission is 100% secure, but we follow industry practices to safeguard it.

Your rights

You may request access, correction or deletion of your personal data, or withdraw consent, by writing to us. We will respond as required under the Digital Personal Data Protection Act, 2023 and other applicable laws.

Cookies

We use essential cookies for security (such as form protection) and may use analytics cookies to understand site usage.

Contact

For privacy questions, contact our Grievance Officer at the email address on our Contact page.

Last updated: 04 Nov 2026

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