Frequently asked questions
Answers to common questions about BankHelpline, loan applications, credit scores, documents and data safety.
General
BankHelpline is a financial marketplace where individuals, startups and MSMEs compare loans, credit cards and business finance from Public Sector Banks, Private Banks and NBFCs, with free tools and expert guidance.
Yes. Comparing offers, using calculators and talking to our advisor is free for customers.
BankHelpline is based in Mumbai. We help customers in Mumbai, Thane and Navi Mumbai, across India, and NRIs living anywhere in the world – everything can be done over phone, WhatsApp and email.
Yes. NRIs can apply for home loans, loans against property in India and other eligible products. Our advisor explains NRI-specific eligibility and documents and coordinates with the lender remotely.
No. BankHelpline is a loan facilitation and information platform. Final approval, interest rates and terms are decided by the respective bank or NBFC.
Applying
No. Sharing your details for an eligibility check does not affect your score. A hard enquiry happens only when you formally apply with a lender.
Usually PAN, Aadhaar, income proof and bank statements. Your advisor will share the exact list for your product and lender.
Our advisor usually calls within working hours after you submit an enquiry.
Safety
Your details are transmitted over HTTPS, stored securely and shared only with lenders relevant to your request.
No. Never pay an upfront "processing" or "approval" fee to anyone claiming to be from BankHelpline. Report such calls to us immediately.